Plugins
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UserDeck Customer Support

LICENSE TYPE: INFINITE

Description

UserDeck provides customer support software that embeds into your WordPress website.

Features

Conversations

  • A ticketing system to allow your customers to contact you through email and embedded widgets.
  • Inline widget can be used as a contact form or a ticket portal to let users manage tickets from inside the WordPress control panel.
  • Integrates with WordPress for authenticated sessions to track user name and email on tickets.

Learn more about Conversations

Guides

  • A knowledge base widget that embeds inline to any page of your WordPress website.
  • It inherits your themes design and blends right in.
  • You can embed a collection, category, or a single article instead of an entire knowledge base.
  • Your users will save time by finding answers to common questions through self service.

Learn more about Guides

Screenshots

Installation

This section describes how to install the plugin and get it working.

  1. Upload the userdeck folder to your wp-content/plugins/ directory.
  2. Activate the plugin through the Plugins menu in WordPress.
  3. Go to the settings page.
  4. Connect to UserDeck.
  5. Choose one of the integration methods for Conversations or Guides on the page by either creating a new page or by adding to an existing page.

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